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This is Luis.  Who Is This? 
Getting Started on a Telephone Conversation


Today is Tuesday, January 23, 2007, and this is the ESL Help Desk inviting you to listen to today's podcast.  First time listeners may want to browse our
Library of audio stories and grammar lessons.  Everybody is welcome to subscribe to our feed.  So to all of our listening audience today, welcome to www.ESLHelpDesk.com! 



Do you get the jitters when you have to talk on the telephone?  Not only is it difficult because you cannot see the person you are speaking to, but telephone conversations have their own grammar, and  this will be today's topic. 
 


How to Introduce Yourself

When you make a telephone call and the other party answers by saying "Hello", you might begin by saying something like this: "Hello, I'm Luis." Wrong!  What you want to say is, "Hello, this is Luis."
 

Are You Talking to Me?

Suppose I have answered the telephone and you think you have reached the ESL Help Desk, but you're not sure.  Maybe you ask something like this: 
"Are you the ESL Help DESK?"  Wrong!  The best thing to ask is "Is this the ESL Help Desk?"


You've Reached the Right Number

You have reached the right number, so I respond, "Yes, this is the ESL Help Desk.

Now, since this is a formal business call and I want to ask you a question.  I do not ask,
"Who are you?"  Instead,  I respond, "Who is calling?" 
 

An Informal Call

If you and I are personal friends and this is a more informal phone call, I could ask "Who is this, please?"
 

Back to You, Luis

Again, do not respond, "I'm Luis."  Respond by saying "This is Luis." 

 

What's with "This"?

Telephone conversations use the pronoun this very often.  You should practice this.  For example, if I call you and you then answer the telephone, I might say "Hello, this is the ESL Help Desk.  Is this the White House?" 

In the box below, write how you should respond, beginning with "Yes".

If you wrote, "Yes, this is the White House", congratulations!


***   SAMPLE DIALOGUE   ***



Thanks for listening to us this week, and remember to email us your questions about English grammar. At the ESL Help Desk, your feedback is our feed.

 

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